Disclaimer: All services, promises, and representations (including our On-Time Pledge, Price-Match Guarantee, Damage Protection, and "Fully Insured" status) are governed by the Company’s comprehensive Terms and Conditions found on this site. These promotional guarantees are provided in addition to your existing rights under Australian Consumer Law, not as a replacement. Please note that our insurance policies are held primarily for our operational protection; we strongly recommend customers arrange their own specific transit insurance for full coverage. Conditions and eligibility criteria apply.